Frequently Asked Questions
The following are questions that are frequently asked by our customers. You are always welcome to contact us with your inquiries; however, you may find the information you require by reading through the ones listed below.
What is the required minimum order quantity for USB related products?
Our required minimum order quantity for USB Sticks, Packaging and Accessories, and Power Banks is 25 units.
What is the usual delivery time for USB orders placed with USBFlash24?
Regular orders are usually shipped within 10-12 business days.
Do you offer rush services for your products?
We do offer rush orders for several of our products. These can be found under the following link: USB Flash Drives with Express Service. If your desired model is not listed on this page but you still require an order in a short amount of time, get in touch with us today! We will work with you to ensure the quickest delivery time possible.
Which storage capacities are available for your flash drives?
The majority of our flash drives are available with capacities of 128MB, 264MB, 512MB, 1GB, 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. Select models have fewer options in terms of storage capacity.
Which types of branding are available for your products?
Depending on the product and model ordered, we can brand your items using one of the following: Silkscreen Printing, Engraving, Full Color Printing, or Embossing. The exact branding method(s) available for your product can be found on the individual product pages.
Can your USB Sticks be ordered in any given pantone color?
Select models can be ordered in your desired pantone color; however, pantone matching is, in most cases, only available with orders of 100 units or more. For more information regarding our USB Sticks available with pantone matching, visit the following link: USB Flash Drives with Pantone Matching.
In which format should my logo/ artwork be supplied to USBFlash24?
You may send us your logo as a vector file or high resolution PDF including a 3mm bleed.
Will I receive a visualization/ mock-up of my branded logo/artwork on my desired USB Stick/ Powerbank/ Packaging before production starts?
All of our customers receive a visualization of their logo branded onto the ordered product(s) upon submission of their artwork. If you are unsure of which product will look best with your logo, we are happy to lend you our advice and send you a free mock-up in order to help you with your decision.
Can I order USB Packaging on its own or do these need to be ordered in combination with USB Sticks?
Yes, our packaging solutions can be ordered on their own; however, they are slightly cheaper when ordered in combination with one of our USB drives or Power Banks.
Can you cut the inserts of your Packaging to meet our own specifications?
Yes, where applicable, the inserts holding your USB Drive / Power Bank in place can be cut to order.
Can I order blank/unbranded USB Sticks/ Packaging/ Power Banks?
Yes, all of our products can be ordered without branding.
Will your USB Memory Sticks work with any computer?
All of our USB Memory Sticks are based on the current USB standards and will work with all PCs and Apple computers.
What are the average read/write speeds for your USB flash drives?
The average reading speed of our USB Drives using USB 2.0 technology is 15-25 MB/s while the writing speed is around 3-10MB/s.
Do you offer USB Drives using USB 3.0 technology?
Yes, we offer select models using USB 3.0 technology. These USB Drives can be found under the following link: USB Sticks with USB 3.0 Technology.
Can you pre-load data onto USB Sticks ordered from USBFlash24?
Yes, data that does not exceed 300MB can be loaded onto sticks ordered from us free of charge*. Greater amounts of data can be loaded onto your desired USB Drive for an additional fee.
Can you pre-load data onto sticks supplied by customers?
Yes, you can supply us with USB drives which are then pre-loaded by us; however, we do not accept any responsibility and are not liable for the performance of flash drives that are not produced by us.
Are you able to pre-load AutoRun programs to USB Sticks?
No, we cannot recommend auto run functions for USB drives due to the fact that many corporate networks, firewalls, and anti virus software programs prevent these from functioning. Auto runs only function on specific platforms and will not work with Windows 7,8, or Apple computers.
Are you able to program locked partitions onto your USB Sticks?
Yes, we can pre-load data onto your USB Sticks and then lock the partition in which it is located. The remaining storage space of the flash drive can be used for any desired purpose.
Which charging capacities are available for your Power Banks?
The majority of our Power Banks have different charging capacities. These range anywhere from 1800mAh all the way up to 8000mAh.
What is included with my order of Power Banks?
Our Power Banks are shipped in individual cardboard boxes that include one USB to Micro USB cable.
How often can I charge my devices using your Power Banks?
This depends on the charging capacity of your desired Power Bank. To fully recharge your device, you will require a Power Bank with the same or greater mAh than the device in question. A Power Bank with lesser mAh will still recharge your mobile device but only partially.
Where does USBFlash24 ship to?
We ship internationally!
How high are your shipping costs?
This depends on the total weight of your order as well as your shipping address; however, orders of 250 units or more within Austria / Germany / Switzerland / Liechtenstein are shipped free of charge.
Do you require up-front payment for orders placed with USBFlash24?
First time customers are required to pay the total amount due in advance. Customers who have placed multiple orders with us can be considered for payment after delivery. Feel free to contact us in order to find out more about our payment terms.
What are copying levies? Will these be charged with my order?
Copyright levies are government mandated and operate as a special tax that consumers of recordable media are required to pay. Orders that are shipped within the supplier’s country of origin (in the case of USBFlash24 and CSM Production GmbH, Austria) are billed with these levies. Orders leaving the supplier’s country of origin are not billed with these levies; however, each customer is responsible for paying them to their government upon receipt of their order.
*a moderate set-up fee for the pre-loading of data is charged with every order including data pre-loading.
CSM Production GmbH.
We offer high quality USB Sticks and Packaging branded with your logo since 2009.
the RoHS Guidelines
Several of our USB Stick Models
are manufactured using